Our mission at The High Heel Store is to make available to everyone a broad variety of merchandise in one place so that we can meet the fashion desires of our customers. We are dedicated to service and assisting our customers with all their needs. We do offer our repeat customers a 10% discount on their next purchase. Please contact us for details on receiving this discount.
Sizing
Q: What size should I order?
A. Not sure what size to buy? When wearing high heel shoes above 1" - 2" inch height difference, your feet will tend to be pushed forward in your shoes. If you want to feel more comfortable, order the size to your feel and foot size. If you are uncertain about your real size, simply take the time and effort for an exact measurement.
But a good eyeball formula is the following:
For high heels between 2" to 3 1/2" inch go with 1/2 size larger.
For high heels between 4" to 6" inch go with 1 full size larger.
For high heels 6 1/2" inch and above go with 1 1/2 size larger.
These tips are taken from industry standards and should only be used as a guide for buying the proper size. All shoes are in womens sizing unless otherwise stated. None of the shoes on this site are available in half sizes, so it would be recommended to go the next size up when appropriate. However we will not be held responsible if you do not purchase the correct size. The table below can be used as a rough guide for shoe sizing.
EU
UK
AU Women
US Women
US Men
JAPAN
Inch
Cm
35
2 1/2
3.5
5
3
21.5
9
22.8
35 1/2
3
5 1/2
4 1/2
22
9 1/8
23.1
36
3 1/2
4
6
4
22.5
9 1/4
23.5
37
4
4.5
6 1/2
5 1/2
23
9 3/8
23.8
37 1/2
4 1/2
5
7
5
23.5
9 1/2
24.1
38
5
7 1/2
5 1/2
24
9 5/8
24.5
38 1/2
5 1/2
6.5
8
6
24.5
9 1/4
24.8
39
6
7
8 1/2
6 1/2
25
9 7/8
25.1
40
6 1/2
7.5
9
7
25.5
10
25.4
41
7
8
9 1/2
7 1/2
26
10 1/8
25.7
42
7 1/2
8.5
10
8
26.5
10 1/4
26.0
43
8 1/2
9.5
11
9
27.5
10 1/2
26.7
44
9 1/2
10.5
12
10
28.5
10 3/4
27.3
45
10 1/2
11.5
13
11
29.5
11
27.9
46
11 1/2
12.5
14
12
30
11 1/4
28.6
47.5
12 1/2
13.5
15
13
31
11 1/2
29.2
48.5
13 1/2
14.5
16
14
32
11 3/4
29.8
50
14 1/2
15.5
17
15
33
12
30.5
Childrens Footwear
childrens size
Small
Medium
Large
X-Large
US
10 1/2
11
12
13
1
2
3
4
4 1/2
Euro
28
28 1/2
30
31
32 1/2
33 1/2
35
36
37
Mex (mm)
17.5
18
19
20
21
22
23
24
24.5
UK
10
10 1/2
11 1/2
12 1/2
13 1/2
1 1/2
2 1/2
3 1/2
4
Lowest Price Guarantee
It is our goal to offer the lowest price possible without having the customer search to find an item at a lower price. There may come a time that you find the same item on another site that may be a slightly different price. We will meet any advertised price for the same style / size / color if it meets the following requirements:
1. You purchase the item from us.
2. The merchant is a well established site (as determined by The High Heel Store).
3. The item must be from the same manufacturer and available in the same size / color.
4. The item is not an auction item, the cost of shipping absorbs the difference in the cost of the item, or be a special promotion item (including special coupons and sales).
5. Limited to three identical items per customer, and no more than 3 claims within 90 days.
7. Cannot be combined with any other discount or offer.
Item Availability
Q. How well do you stock your merchandise?
A. Generally all items are in stock, however all items are subject to availability. Our online inventory is not real-time and there may be items listed that are not currently in stock. If an item that was ordered does become unavailable, we will contact you to determine if a substitute can be used, credit towards the purchase of a different item, or wait until the item does come back in stock. Cancellation of an order is subject to a 10% surcharge and is only an option if the merchandise has not already been shipped. Orders are processed within 24-48 hours of being placed and items are usually shipped within 3 business days. Most of our items are shipped out of California, so it will take approximately 3-5 business days after the order is shipped for the merchandise to reach your door if you have selected standard UPS Ground shipping. Please also keep in mind that UPS does not work on weekends or holidays. If you need your merchandise sooner, we suggest that you request rush delivery when you check out, which is 3 day UPS, or contact us directly about overnight / 2 day delivery. Sorry but orders are not processed over the weekend. We process orders Monday through Friday,
9 a.m. to 6 p.m.
Return Policy
Q. What is your return policy?
A. All returns are subject to a 15% restocking fee, unless the return is due to a manufacturing defect, or an error on the part of us or one of our warehouses. Items returned MUST be in NEW, UNUSED condition and in the original box it was received in (no crease marks on straps, at the ankles, scuffs on the soles, etc.). Please do not mark or tape the original box in any way, including placing the shipping label directly on the shoe box. We will NOT accept returns of items with obvious signs of use. You must notify our RMA Department within 7 days of receiving your order if you wish to make a return. Failure to notify us within a 7 day period will result in refusal of your return. We will not refund the cost of shipping or handling, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. If you return items in used condition, you will be responsible for the cost to have them shipped back to you. If you have paid via PayPal, you will need to submit this payment. If in doubt, please consider if you would buy this merchandise as new with no complaints.
Once you have received authorization to return merchandise, this authorization is only good for 30 days from that date. If the merchandise is not received within this time, the RMA is no longer valid and the merchandise shall be discarded if it arrives after this time.
Absolutely no exceptions will be made from the above policy.
Payment Information
Q. What methods of payment do you accept?
A. Payment Forms Accepted: We currently accept Visa, MasterCard, Discover and PayPal for all orders. We also accept cashier's checks, money orders, and eCheck through PayPal. Sorry, but we do not accept personal checks.
We also offer an order form which you can print out and mail / fax in your order, for those of you who do not like to do transactions over the internet.
International orders - Please contact us first for a quote including shipping. Orders will be charged the additional shipping cost in order for us to send the merchandise to your country. E-mail us with the item number and quantities and we will direct you to checkout.
Chargebacks - Reversed chargebacks are subject to all fees incurred by merchant.
Shoe Materials
Q. What is the difference between patent, PU and leather?
A. Patent material is a man made material and has a very shiny, almost mirror like appearance.
PU is short for polyurethane . It is a man made material designed to be less expensive than leather. It also has a different texture and is less shiny than patent.
Leather is the highest quality natural material and it has a texture pattern. It also is very comfortable and supple. Items made from natural leather are usually more expensive than the man-made patent and PU.
Unless specifically stated in the description, assume the shoe material is patent.
Shipping
Q. What methods of shipping are used?
A. We normally ship shoes and boots discretely through UPS Ground (US). If you would prefer a different method, please notify us when you place your order. Please note UPS cannot deliver to a PO Box or APO/FPO Box. If you are in need of shipping to a PO Box or APO/FPO address, please contact us first to determine shipping costs. This process adds an additional 5-7 days on you receiving your merchandise. All merchandise shipped through UPS is insured for free. If there is any delay, we will notify you ASAP. If any change of shipping address is made after the order has been processed, you will be responsible for any costs incurred. We cannot change the method (ie ground to 3 day) once the order has been processed / shipped.
International Shipping
Q. Do you ship overseas?
A. International Shipping for shoes is based on weight and will be
shipped via United States Express Mail and has a rate beginning at $25.00 for one pair of shoes.
Please do not request any other special shipping method, as we will not honor it. Your order may be subject to import duties and taxes, which are levied once your package reaches your country. We do not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. If you want a quote on shipping, please email us before placing your order. Please be aware that international shipping usually takes 2-3 weeks to arrive. Please use our International Price Quote Request to determine what shipping costs will be incurred. If you proceed to make your purchase without doing so you are authorizing us to charge the prevailing shipping costs incurred to the credit card which was used to make the purchase.
Rush orders to the US will be charged an additional $15 fee. Sorry but rush shipping is not cost efficient for international orders and is therefore not offered.
The chart below summarizes the cost of shipping. Lingerie is shipped seperately from shoes and boots, therefore there is a seperate cost for shipping these items.
Shoes & Boots (US)
$0-$19.99
$3.95
$20.00-$59.99
$6.95
$60.00-$74.99
$8.95
$75.00-up
FREE
If you should have any questions at all, please feel free to contact us via:
E-mail: sales@thehighheelstore.com
Fax:
(731)243-3176
Mail:
CLF, Inc.
976 Mockingbird Ave.
Henry, TN 38231
